Q: What eContent formats are available for purchase in OdiloPlace?
A: Currently, OdiloPlace offers the following format types:
Q: I have forgotten my password. How can I reset it?
A: If you have forgotten your password click on I have forgotten my password on the login screen. Enter your user ID, and you will receive an e-mail with a new password.
Q: How can I get credentials to buy from OdiloPlace?
A: To buy from OdiloPlace you have to be an ODILO customer with a new or existing active account. If you did not receive your Buyer/Shopper credentials when you became a customer, you can request credentials by contacting your ODILO Account Manager. You will need to provide the name of your library or institution.
Q: How long does it take for titles purchased to become available in my end user catalog (OdiloTK)?
A: Titles purchased are delivered automatically to your end user catalog once the cart(s) is purchased at checkout.
Q: Where can I see all of my purchases?
A: Your Shopping History can be accessed by going to My Account>>Shopping History. From there you can select the date(s) to view and click on “Details” under the report column. You should go to “Shopping History”
Q: Can I cancel an order?
A: No. It is not possible to cancel an order. Please review all carts carefully before purchasing/checkout.
Q: Can I purchase a title with more than one license access type?
A: Yes, you can whenever the title is available with more than one license access type.
Q: What license access types are available?
A: There are three license access types currently available